Refund Policy

30-day money-back guarantee

We stand behind Brainis. If you're not satisfied within the first 30 days of your first subscription charge, you can request a full refund — no questions asked.

Credit top-ups

• Purchased top-up packs roll for 12 months from purchase and are consumed after your monthly plan credits.
• Top-ups are refundable until more than 20% of the pack has been consumed; past that they are non-refundable. This line is shown at purchase, not discovered later.
• Included monthly plan credits reset each billing cycle and are not refundable or transferable.

Incidents on our side

If an incident caused by Brainis touches one of your missions, the credits that mission consumed are refunded automatically — we never charge for our failures.

How it works

• Open your billing settings and click Request a refund.
• We'll respond within 3 business days.
• Once approved, refunds are issued through Stripe and typically appear on your card within 5–10 business days.
• Cancelling your subscription does not automatically issue a refund — you must request one.

What's eligible

• Your first monthly or annual subscription charge, if requested within 30 days of that charge.
• Charges for seats or add-ons added within the same 30 days.
• Top-up packs that are 20% consumed or less.
• Credits consumed by a mission an incident on our side touched — refunded automatically, without a request.

What's not eligible

• Subscription charges after the first (the 30-day guarantee covers your first charge).
• Usage-based AI charges already consumed (except automatic incident refunds above).
• Top-up packs more than 20% consumed.
• Accounts that have been suspended for terms-of-service violations.

Disputes & chargebacks

We always prefer to resolve issues directly. If you file a chargeback before contacting us, your account may be restricted to read-only while we review the dispute. Please reach out to support@brainis.ai first — we're fast and reasonable.

Questions

Email us at support@brainis.ai.