For IT services & MSPs

Every ticket knows the contract it belongs to.

SLAs, recurring contracts, renewals and capacity - in one system that sees all of them at once.

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The instrument

Your business, in one picture.

IT services & MSPs · company state

schematic
COMPANY STATETICKETS + CONTRACTSTICKETINGMICROSOFT 365QUICKBOOKSSLACKCALENDARSRMM

Drag sideways to see the rest

312 TICKETS MAPPED TO 41 CONTRACTS · 5 SLAS AT RISK

TICKETING
tickets, time spent and SLA clocks
MICROSOFT 365
client mail and the calendar
QUICKBOOKS
contract billing and payments
SLACK
escalations and on-call notes
CALENDARS
technician capacity
RMM
devices and alerts per client

A schematic of the surface, not a screenshot.

The problem

Busy every hour. Unclear which hours pay.

Tickets close, contracts renew, and margin quietly leaks into the accounts that shout loudest. The data to see it exists - in four tools that don't talk.

The suite

The parts of Brainis you'll live in.

Operations AIBetaTickets and SLAs.Open Operations AI Finance AIContract margin and invoicing.Open Finance AI Revenue AIRenewals and upsell.Open Revenue AI Analytics AIUtilisation.Open Analytics AI

What it runs

The plays you'd run.

Pulled from the same catalog behind /plays - these are the ones that matter in your domain.
Which clients are most profitableWhich clients are unprofitableWhich clients create too much chaosWhich accounts are ready for renewalWhere SLA is being missedWho is overloadedWhere contract terms need change

Worked example

Renew the quarter's contracts before they lapse

Every contract inside 60 days of renewal, priced against what the account actually cost to serve.

  1. system

    List contracts renewing in 60 days

  2. agent

    Calculate true cost to serve per account

  3. agent

    Draft renewal terms with the evidence attached

  4. you

    Approve pricing changes

  5. agent

    Send renewal packs within the contract

  6. system

    Track signature and record the outcome

Every actor is labeled. The steps marked you are the calls Brainis routes to a human; the mission carries the authority for the rest.

Connect

The tools you already use.

  • Microsoft 365available today
  • Slackavailable today
  • QuickBooksnot a connector yet
  • Xeronot a connector yet
  • ticketing systemsnot a connector yet
  • calendarsavailable today

Connect the minimum your objective needs - not everything you have. See the whole catalog

Status labels come from the live connector catalog.

Autonomy

What runs itself. What waits for you.

Monitoring and drafting at L5. Anything that changes a client's price or SLA stays at L2 with you.

  1. L0Observe
  2. L1Suggest
  3. L2Supervised
  4. L3Delegated
  5. L4Orchestrated
  6. L5Proactive
  7. L6Autonomous
  8. L7Self-Optimizing
  • L2Supervised · Price or SLA changes
  • L5Proactive · Monitoring and drafting

How autonomy works

Hard question

Our ticketing system is our whole business. Do we replace it?

No. Connect it, and Brainis reads it into Company State. Coexist first, consolidate only if and when it makes sense.

Nearby

Close to yours.

AI & B2B SaaSDesign partners, pricing and launch - planned, delivered and verified in one loop.Open Software product teamsBoards, sprints and pull requests, with agents that take missions and a human who still merges.Open Digital agenciesDelivery, review and profit per client, with a QA layer your clients can feel.Open

All industries

Start where your business actually is.

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