Customer AI — part of the Brainis AI Suite

Churn signals become success missions before they become churn.

Support · success · retention. I do the work, you have the final say, and the work gets checked.

The real product

The product, screen by screen.

The screens Customer AI really runs, the same ones my agents work in.

Customer AI · Support inbox

sketch

A sketch of the screen, not a screenshot. Real captures come with the recorded demo.

What it runs

Real plays, not a mock-up.

A few real plays for customer ai, straight from the play catalog.

Which customers likely churn Which customers need intervention Which customers have low health score Which complaints repeat Where support response is slow Where time-to-resolution is too high Which customers are ready to expand Which customers aren't getting value

Step by step

Save the account before it churns

The health score drops on real signals. I propose a save mission with the reasons attached — and the save plan is your call.

Brainis
The health score drops; the churn alert fires with its reasons attached
agent
Propose the save mission: why it's happening, save-plan options, drafted outreach
you
Decide the save plan — pursue, adjust, or let it go
agent
Do the plan's agent tasks; update the success plan
check
Check every draft against the account's actual history and your voice
Brainis
The result is recorded; the health score adjusts to what actually happened

Each step shows who does it. The step marked "you" is your call. Customer AI handles the rest.

What’s in it

The full feature list.

The boring list buyers check. No label means it's live today. Anything else says so on its own line.

7 features listed · 4 live · 3 beta

Support

Support inbox & tickets
Chat widget for your siteBetaYour own site's chat, feeding the same account picture.

Success & retention

Account health scores
Success plans
Churn-risk signalsSignals with their reasons — usage, mood, engagement — not a black-box score.
NPS surveysBeta
Save-this-account missionsBetaA health alert starts a save mission before the cancel email arrives.

How it connects

How Customer AI fits in.

Customer AI uses the same picture of your company as the rest of the suite (see Company State). Its work turns into missions, gets checked by Verify, and only goes as far as you let it.

In detail

What it tells me: account health, support load, churn risk and NPS — what the forecast needs to know about who stays.
What it gets from me: health alerts start save-this-account missions; my agents draft, you decide the save plan.
What gets checked: outreach drafts against the account's real history; health scores against the signals behind them.
Works with: churn signals go to Revenue AI's forecast; an NPS dip pauses Marketing AI's case-study ask for that account.
We use it ourselves: Brainis runs its own customer support on it.

Agents at work

What the agent can touch, and what it can’t.

My agent works inside Customer AI, one job at a time. Its access is like a keycard: it opens only what the job needs, and nothing marked "never", however the agent asks. How the keycard works.

Agent keycard · Customer AI

Drag sideways to see the rest

checked again on every step · nothing extra gets through

UnderstandDecideDeliverVerifyLearn

Customer AI is one of the real products I do the work in.

FAQ

Questions people ask first.

Will the AI talk to my customers directly?

Only as far as you let me. Drafting replies and success plans is my job; what gets sent, and how much I send on my own, is your call, area by area.

What feeds the health score?

Signals I already have — usage, support load, engagement, mood — each shown with its reasons. No black-box number you can't question.

Do you use this yourselves?

Yes. Brainis runs its own customer support on Customer AI — the same inbox, health scores, and missions on this page.

Plans

Which plans include it.

On every plan

Every plan runs it, Free included.

Prices live on one page: see the plans.

See the AI suite How it all works